Terms & Conditions

Welcome to Bloomie Away!

By accessing or using our website, services, or products, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our services.

1. Definitions

  • "We," "us," "our" refers to Bloomie Away.

  • "You," "your" refers to the user or customer.

2. Products and Services

  • Our offerings include fresh flowers, bouquets, and related gift items available for delivery in Adelaide.

  • Product availability is subject to seasonal variations, and substitutions may be made with equivalent or higher-value items.

3. Order Placement

  • Orders must be placed through our website or designated contact channels.

  • Full payment is required to confirm an order.

4. Delivery Policy

  • Deliveries are made to the address provided during checkout. Please ensure accuracy.

  • Standard delivery times are 9am - 1pm. Specific delivery times may incur additional charges.

  • We are not liable for delays caused by circumstances beyond our control (e.g., weather, courier issues).

5. Pricing

  • All prices are listed in AUD and include applicable taxes.

  • Prices are subject to change without prior notice.

6. Cancellation and Refund Policy

  • See Cancellation Policy section below.

7. Liability

  • We are not responsible for allergic reactions to flowers or plants.

  • Our liability is limited to the cost of the purchased product.

8. Prohibited Uses

  • Misuse of our website or services is strictly prohibited, including fraudulent orders and unauthorised access.

9. Governing Law

  • These T&Cs are governed by the laws of Australia.

Cancellation and Refund Policy

1. Cancellation

  • Orders can be cancelled up to 24 hours before the scheduled delivery time for a full refund.

  • Cancellations made within 24 hours of delivery will not be eligible for a refund.

2. Refunds

  • Refunds are issued for:

    • Orders cancelled within the eligible time frame.

    • Products damaged during delivery (proof required).

    • Orders not fulfilled due to stock unavailability.

  • Refunds will be processed within 7-10 business days to the original payment method.

Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

  • Personal Information: Name, email address, phone number, delivery address, and payment details.

  • Non-Personal Information: IP address, browser type, and usage data collected through cookies.

2. How We Use Your Information

  • To process and deliver your orders.

  • To communicate order updates, offers, and promotions.

  • To improve our website and customer experience.

3. Sharing Your Information

  • We do not sell or rent your personal information.

  • We may share data with third-party service providers (e.g., payment processors, delivery partners) only as necessary to fulfil your order.

  • We may disclose information if required by law or to protect our legal rights.

4. Cookies

  • Our website uses cookies to enhance user experience. You can control cookie preferences in your browser settings.

5. Data Security

  • We use industry-standard encryption and security measures to protect your information.

  • Despite these efforts, no method of data transmission or storage is 100% secure.

6. Your Rights

  • You can access, correct, or delete your personal data by contacting us.

  • You can opt-out of marketing communications at any time.

7. Changes to This Policy

  • We may update this policy from time to time. Changes will be posted on our website.

8. Contact Us

For questions or concerns about our policies, please contact us.