Terms & Conditions

Terms & Conditions

Welcome to Bloomie Away!

By accessing or using our website, services, or products, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our services.

1. Definitions

"We," "us," "our" refers to Bloomie Away. "You," "your" refers to the user or customer.

2. Products and Services

Our offerings include fresh flowers, bouquets, and related gift items available for delivery across select Adelaide suburbs. Product availability is subject to seasonal variations, and substitutions may be made with equivalent or higher-value items where necessary.

3. Order Placement

Orders must be placed through our website. Full payment is required at the time of checkout to confirm an order. We accept credit/debit card, PayPal, Afterpay, Zip, Google Pay, Apple Pay, and Shop Pay.

4. Delivery Policy

We deliver on Tuesdays, Thursdays, and Fridays. Standard delivery is made between 9am – 1pm. Specific delivery time requests may incur an additional charge.

Bloomie Away delivers to select Adelaide suburbs. Available delivery zones are shown automatically at checkout. If your address falls outside our standard delivery area, please contact us before placing your order — we may be able to arrange delivery at a custom rate.

Accurate delivery addresses are the responsibility of the customer. We are not liable for failed or delayed deliveries resulting from incorrect address information.

5. Pricing

All prices are listed in AUD and include applicable taxes. Prices are subject to change without prior notice to reflect current market conditions.

6. Cancellation and Refund Policy

Please see the Cancellation and Refund Policy section below.

7. Liability

We are not responsible for allergic reactions to flowers, plants, or related products. Our liability is limited to the value of the purchased product.

8. Prohibited Uses

Misuse of our website or services is strictly prohibited, including but not limited to fraudulent orders and unauthorised access.

9. Governing Law

These terms and conditions are governed by the laws of South Australia, Australia.

Cancellation and Refund Policy

1. Cancellations

Cancellations must be requested at least 48 hours before your scheduled delivery date by contacting us directly. Cancellations are subject to approval and cannot be guaranteed once order preparation has commenced.

2. Refunds

Refunds are issued for:

  • Orders cancelled within the eligible timeframe and approved by our team.
  • Products damaged during delivery (photographic proof required within 48 hours of receipt).
  • Orders not fulfilled due to stock unavailability.

Refunds will be processed within 7–10 business days to the original payment method.

Privacy Policy

Updated June 2025

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

  • Personal Information: Name, email address, phone number, delivery address, and payment details.
  • Non-Personal Information: IP address, browser type, and usage data collected through cookies.

2. How We Use Your Information

  • To process and deliver your orders.
  • To communicate order updates, offers, and promotions.
  • To improve our website and customer experience.
  • With your consent, to send you marketing communications via email or SMS. You may opt out at any time by clicking the unsubscribe link in any email or by contacting us directly.

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with third-party service providers (such as payment processors and delivery partners) only as necessary to fulfil your order. We may also disclose information if required by law or to protect our legal rights.

4. Cookies

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings.

5. Data Security

We use industry-standard encryption and security measures to protect your information. Despite these efforts, no method of data transmission or storage is 100% secure.

6. Your Rights

You may access, correct, or request deletion of your personal data by contacting us. You can opt out of marketing communications at any time.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website.

8. Contact Us

For questions or concerns about our policies, please visit our contact page.